Terms of Service
(TERMS OF SERVICE)
Introduction and Legal Effect
Legal Nature
This document constitutes a binding SERVICE ACCEPTANCE AGREEMENT (“Agreement”) between SENVERSE LLC (hereinafter referred to as the “Company”) and the Client (hereinafter referred to as the “Customer” or “Subscriber”).
This Agreement establishes a legally binding relationship between both parties upon the Customer’s acceptance of the terms and conditions or the commencement of use of any products or services provided by the Company.
Acceptance of Terms
The Customer acknowledges and agrees that performing any of the following actions shall constitute full and voluntary acceptance of this Agreement and all of its terms and conditions:
(a) Signing or electronically executing this Agreement;
(b) Clicking “Agree,” “Accept,” or similar consent options on the Company’s platform or website;
(c) Paying any applicable fees or deposits related to the services;
(d) Accessing, installing, or using any of the Company’s software or services.
Upon acceptance, this Agreement shall become legally binding and enforceable, governing the rights and obligations of both parties in full force.
Right to Amend and Update
The Company reserves the right to modify, amend, or update this Agreement from time to time to reflect changes in business policies, applicable law, or service scope.
The most recent version of this Agreement will be published on the Company’s official website at [www.senverse.us] (or any successor domain).
Any amendment shall take effect immediately upon publication on the website.
Continued use of the services by the Customer following such publication shall constitute acceptance of the revised Agreement.
Scope of Application
This Agreement governs all services provided by SENVERSE LLC, including but not limited to:
the SenOne POS System, AI Receptionist, website hosting, data storage, technical support, training, marketing tools, and any other software or digital services specified in an Order Form, Proposal, or Service Agreement executed between the parties.
DEFINITIONS
For the purposes of this Master Subscription Agreement (“Agreement”), the following terms shall have the meanings set forth below, unless otherwise expressly stated or required by the context:
Company
Refers to SenVerse LLC, a limited liability company duly organized and existing under the laws of the State of Florida, including its authorized affiliates, subsidiaries, representatives, contractors, employees, and legally approved partners (collectively referred to as the “Company”).
Client or Customer
Means any individual, entity, business, or authorized representative who enters into this Agreement, subscribes to, purchases, accesses, or uses any of the Company’s Services.
If the Client is an entity, any person acting on its behalf shall be deemed to have full authority to bind such entity to the terms of this Agreement.
Services
Refers collectively to all products, systems, and solutions provided by the Company, whether current or future, including but not limited to:
SenOne POS System – salon and spa management software including scheduling, payment processing, customer management, and reporting;
AI Receptionist – artificial intelligence–based virtual assistant for automated call answering, text messaging, and appointment booking;
Website & Hosting Services – website design, hosting, and domain management;
Marketing & Automation Tools – CRM, SMS, email, and third-party integrations for business automation and marketing;
Training, Maintenance, and Support – software setup, onboarding, technical assistance, maintenance, and system updates.
All of the foregoing shall collectively be referred to as the “Company’s Services.”
Equipment
Means any hardware, including but not limited to POS terminals, payment processors, tablets, computers, mobile devices, printers, or any other physical devices sold, leased, or otherwise provided by the Company.
Unless expressly stated otherwise in a written invoice or purchase agreement, all Equipment remains the sole property of the Company.
Account
Means the user credentials and access information issued to the Client by the Company to enable the use of the Services.
The Client is solely responsible for maintaining the confidentiality and security of its Account, passwords, and all activities occurring under such Account, whether authorized or not.
Agreement or SSA
Refers to this Master Subscription Agreement, including all attachments, proposals, order forms, statements of work (SOW), invoices, and amendments, all of which collectively constitute a single, binding legal contract between the Company and the Client.
Service Fees and Payment Terms
1. Payment Obligation
The Client agrees to pay all service fees in full and on time as specified in the applicable quotation, pricing schedule, or executed Agreement between the Parties. Such fees include, but are not limited to, setup fees, system maintenance fees, software subscription fees, and any other additional charges incurred during the provision of the Services.
2. Non-Refundable Policy
All fees paid by the Client are non-refundable, unless otherwise expressly agreed upon in a written document duly executed by both Parties.
3. Late Payment
If the Client fails to make any payment within ten (10) days after the due date, the Company reserves the right to suspend or terminate the Services without prior notice.
The Client shall bear full responsibility for any loss, delay, or damage resulting from such suspension or termination due to late payment.
4. Automatic Renewal
Recurring subscriptions (monthly or annual) will be automatically renewed for the same term at the then-current rate, unless the Client provides a written cancellation notice to the Company at least thirty (30) days prior to the start of the next renewal term.
5. Payment Methods
Payments may be made using any method accepted by the Company, including but not limited to credit cards, debit cards, bank transfers, or approved electronic payment systems.
The Company shall not be held liable for any payment processing errors, bank delays, or third-party payment gateway issues beyond its control.
Software License
1. Scope of License
The Company grants the Client a non-exclusive, non-transferable, and non-sublicensable license to use the Software solely for the Client’s internal business purposes during the term of this Agreement.
This license is provided strictly as a right to use, not a transfer of ownership, and shall remain in effect only while all applicable fees are paid and the Agreement remains active.
2. Restrictions on Use
The Client shall not, directly or indirectly:
a. Copy, modify, translate, or create derivative works based on the Software;
b. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software;
c. Rent, lease, sell, sublicense, assign, distribute, or make the Software available to any third party, without the prior written consent of the Company;
d. Use the Software for any commercial hosting, service bureau, or multi-tenant purpose not expressly authorized by the Company.
Any unauthorized use constitutes a material breach of this Agreement.
3. Intellectual Property Ownership
All rights, title, and interest in and to the Software—including all source code, structure, design, interface, data, and related documentation—are and shall remain the exclusive property of the Company.
Nothing in this Agreement shall be construed as transferring or granting any ownership rights to the Client.
The Client’s rights are limited strictly to the license granted herein.
4.Termination and Revocation of License
In the event of any breach of this Section or failure to comply with payment terms, the Company reserves the right to immediately revoke or suspend the Client’s license without prior notice.
Upon termination or expiration of this Agreement, the Client shall:
a. Immediately cease all use of the Software;
b. Delete or destroy all copies of the Software and related materials in its possession;
c. Revoke access credentials and refrain from any further system access.
Failure to comply may result in legal action and monetary damages for unauthorized use or infringement of intellectual property rights.
Hardware Policy
1. Ownership of Hardware
All hardware provided by the Company, including POS terminals, card readers, tablets, or other devices (collectively, “Hardware”), shall remain the sole property of the Company until the Customer has fully satisfied all payment obligations under this Agreement. Any Hardware provided on loan, rental, or installment basis grants only temporary usage rights to the Customer and may not be transferred, sold, pledged, or used outside the scope authorized by the Company.
2. Return Obligations
In the event that the Customer terminates this Agreement, sells or transfers their business, or fails to complete payment obligations, all Hardware must be returned to the Company within seven (7) business days in good working condition, subject to reasonable wear and tear.
3. Company Rights
In the event of any breach of this Agreement by the Customer, the Company may, without prior notice:
Remotely disable or lock the Hardware;
Repossess the Hardware;
Deduct costs of repair or replacement from any remaining payments or deposits;
Take legal action to recover damages if the Hardware is lost, sold, or not returned.
4. Customer Responsibilities
The Customer shall handle the Hardware responsibly and only for purposes authorized under this Agreement. The Customer shall not tamper with, modify, or install unauthorized software on the Hardware. Any loss, damage, or misuse of the Hardware caused by the Customer shall be reimbursed to the Company at the actual replacement cost determined by the Company
Refund & Termination Policy
Refunds: All fees paid to the Company for its services are non-refundable, unless otherwise expressly agreed in writing by the parties. This includes any prepaid fees or payments made prior to the early termination of services by the Customer.
Termination by the Company: The Company reserves the right to immediately terminate this Agreement or suspend access to any Services if it reasonably determines that the Customer has engaged in fraudulent activity, violated applicable laws, breached any terms of this Agreement, or misused the Services.
Consequences of Termination: Upon termination of this Agreement, all rights of the Customer to access the system, software, data, or any related Services shall immediately cease. The Customer shall no longer have any rights to use, access, or retain any software, devices, or data owned by the Company.
Customer Acknowledgment:The Customer agrees to comply with these provisions and acknowledges that continued use of the Services constitutes acceptance of the terms regarding refunds and termination.
Data Privacy & Customer Data: The Company shall comply with its separate Privacy Policy, which governs the collection, storage, protection, and processing of all personal information of the Customer and the Customer’s end clients.
The Company may use aggregated, non-identifiable data for the purpose of improving and developing its services, products, features, and technology solutions. Such use shall not disclose any personal information of the Customer.
All Customer data shall be stored on secure servers located in the United States, in compliance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.
The Company commits not to share Customer data with any third parties without the Customer’s written consent, except as required by law or by valid legal process (e.g., court orders or government requests).
The Customer shall have the right to access, correct, or request deletion of their personal data in accordance with applicable law, and the Company shall cooperate in a lawful manner to facilitate such requests.
The Company may provide SMS messaging functionality as part of its Services. By using such functionality, the Customer acknowledges and agrees that:
The Customer is solely responsible for obtaining proper consent from their end-users before sending SMS messages.
All SMS communications must comply with applicable laws, including the Telephone Consumer Protection Act (TCPA).
Message frequency may vary depending on customer interactions and service usage.
Message and data rates may apply to end-users receiving SMS messages.
End-users must be provided with clear opt-out instructions, including the ability to reply STOP to unsubscribe and HELP for assistance.
Mobile information collected through the Services will not be shared with third parties for marketing purposes.
Customer Responsibilities: The Customer hereby agrees and undertakes to comply with the following obligations while using the Company’s services
Provision of Accurate and Updated Information: The Customer shall ensure that all personal information, business information, and account credentials provided to the Company are complete, accurate, and up-to-date. The Customer is responsible for maintaining the confidentiality of their account, including login credentials, passwords, and other security information, and shall not share such information with any third party.
Lawful Use of Services: The Customer agrees not to use the Company’s services for any unlawful purposes, including, but not limited to, sending spam, harassment, fraud, or engaging in any activities that violate applicable laws, including unauthorized SMS messaging.
Compliance with Applicable Laws: The Customer shall comply with all applicable federal and state laws concerning data protection, privacy, marketing, and electronic communications, including, without limitation, the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.
Legal Responsibility: Any violation of the obligations set forth above may render the Customer legally liable, and the Company reserves the right to suspend or terminate the services immediately without prior notice.
SMS Consent : The Customer must ensure that all SMS recipients have provided prior express consent to receive messages. The Customer shall maintain records of such consent, including timestamps and source of consent, and shall provide such records upon request if required for compliance purposes
OPT-OUT Compliance : The Customer must honor all opt-out requests immediately. Any recipient who replies STOP must not receive further SMS messages unless they provide new consent.
Limitation of Liability
The Company shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to the use or inability to use the Services, including but not limited to loss of data, lost profits, business interruption, or costs of substitute services.
The total liability of the Company to the Customer, regardless of the cause of action, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Customer for the Company’s Services in the twelve (12) months preceding the event giving rise to the liability.
The Customer acknowledges and agrees that these limitations are reasonable and necessary to provide the Services at a fair and sustainable cost.
Intellectual Property
All intellectual property rights related to the software, including but not limited to: source code, applications, user interface designs, logos, branding, documentation, data, and any digital or creative assets provided by the Company, are the exclusive property of the Company.
The Customer is granted a limited, non-exclusive, non-transferable right to use such assets solely for lawful business purposes within the scope of the granted license, and shall not copy, distribute, modify, reverse engineer, publicly disclose, or claim ownership of any part thereof without the prior written consent of the Company.
Any violation of the Company’s intellectual property rights will result in immediate revocation of the license and the Customer may be held legally liable under applicable law, including for damages and other legal remedies.
Note: This clause ensures that all products, technologies, AI models, and branding of SenOne are legally protected, and that the Customer clearly understands the limits of their lawful usage rights.
Confidentiality
Both the Company and the Customer agree to maintain the confidentiality of all information deemed Confidential Information, including but not limited to: customer data, system infrastructure and architecture, pricing, internal policies, technical documentation, and other sensitive business information.
Neither party shall disclose, share, or use such Confidential Information for purposes outside of this Agreement, except with the prior written consent of the other party or as required by applicable law.
The confidentiality obligations of both parties shall remain in effect for a period of two (2) years following the termination of this Agreement, regardless of the reason for termination.
Any breach of this confidentiality obligation shall render the breaching party liable for all direct and indirect damages arising from the disclosure of Confidential Information.
Governing Law & Dispute Resolution
This Agreement and all related policies shall be governed by and construed in accordance with the laws of the State of Florida, United States of America. The choice of governing law is intended to ensure consistency, clarity, and enforceability of the rights and obligations of both parties.
In the event of any dispute, conflict, or claim arising out of or relating to the performance of this Agreement or the use of the Services, both parties agree to resolve such disputes through binding arbitration conducted in the State of Florida, in the English language.
The decision or award rendered by the arbitrator shall be final, legally binding, and enforceable against both parties. This means that both the Company and the Customer are obligated to comply with and execute the arbitration award, and shall not initiate litigation except as permitted by law.
This provision protects the legal rights of the Company while providing a transparent, efficient, and enforceable mechanism for dispute resolution for both parties.
Amendments / Additional Provisions
The Company reserves the right to update, modify, or supplement any policies, pricing schedules, or terms of this Agreement without requiring individual consent from each Customer. Such changes will be publicly posted on the Company’s official website or communicated via the Company’s official email and shall take effect immediately upon publication.
Customers are responsible for periodically reviewing updates to ensure full understanding and compliance with the most current terms. Continued use of the Services, logging in, or making payments after such changes are published shall constitute the Customer’s acknowledgment and acceptance of the updated terms, making them legally binding in the same manner as the original Agreement.
This provision ensures the Company maintains flexibility in improving services, adjusting fees, and updating legal policies, while holding Customers legally accountable for compliance with the most recent terms.
- Email: info@senverse.us.
- Phone: (352)-426-2498
- Address: 5141 NW 43rd St #102 ,Gainesville, Florida 32606