Privacy Policy For Senverse

 This policy is effective as of May 25 2026

Overview of Privacy Policy

SenVerse LLC is committed to protecting and respecting the privacy of its customers and users across all products, services, and platforms.

This Addendum is designed to clearly explain how the Company:

Collects Personal Information: This includes data provided directly by users or collected automatically through the use of our services.

Uses Personal Information: To provide, manage, and improve our services, ensuring the best possible user experience.

Shares Personal Information: Only within necessary limits with lawful partners or as required by law, while ensuring strict confidentiality and data security.

Protects Personal Information: By implementing appropriate technical, administrative, and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of data.

The purpose of this section is to ensure that customers and users understand their rights and obligations, and to establish the Company’s legal responsibility in handling personal data safely, transparently, and in compliance with applicable law.

Information Collected

The Company may collect the following types of information from Customers and Users:

Personal Information: This includes, but is not limited to, full name, email address, phone number, business or home address, and payment information such as credit card or bank account details. Personal Information is collected to manage accounts, process transactions, and provide services accurately and efficiently.

Technical Information: The Company may collect information about devices and connections, including IP addresses, browser type, operating system, device identifiers, and configuration settings. This information is used to ensure security, improve user experience, and perform internal analysis.

Service Usage Information: The Company collects data related to the Customer’s use of services, such as login history, POS data, appointment records, and interactions with the AI Receptionist, Callbot, or SMS services. This information helps the Company improve service quality, provide support, and manage business operations.

Third-Party Information: The Company may receive information from third-party partners, including marketing, analytics, and social media platforms. Such information is used to analyze customer behavior, enhance services, and deliver relevant recommendations.

Information is collected lawfully and transparently at the time the Customer registers for services, interacts with the Company’s website, applications, or platforms, or engages with any Callbot or SMS system. Customers have the right to access, correct, or request deletion of their personal information in accordance with applicable privacy laws, including the CCPA or GDPR, where applicable.

Use of Information

The Company collects and uses personal data of Customers and Users lawfully, transparently, and solely for the following purposes:

Service Implementation and Management: Personal information is used to operate, deploy, and manage the services subscribed to by the Customer, including the SenOne POS System, AI Receptionist, marketing solutions, and related tools. This ensures stable, efficient service delivery that meets the Customer’s business needs.

Customer Communication and Support: Information is used to communicate with Customers, provide technical support, and resolve complaints or requests related to the services. This enables the Company to maintain service quality and enhance the customer experience.

SMS Communication & Consent : By providing a phone number, Customers agree to receive SMS messages from SenVerse LLC, including but not limited to:

Appointment reminders

Booking confirmations

Service updates

Promotional messages

Print receipt

Message frequency may vary depending on customer activity and service usage.Message and data rates may apply.Customers may opt out at any time by replying STOP.
For assistance, reply HELP or contact info@senverse.us

Consent to receive SMS messages is not a condition of purchase.

Notifications and Reminders: The Company may send important announcements, appointment reminders, promotional messages, or updates regarding services and Customer accounts. All communications comply with applicable laws governing marketing and electronic communications.

Analytics and Research: Data may be analyzed to improve service quality, conduct market research, optimize system features, and develop new products. Any analytical use of data is conducted in aggregate form without identifying individual users.

Legal Compliance: Information is used to comply with legal obligations, including regulatory requests, audits, or in the context of legal disputes.

All uses of personal data are in strict compliance with applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.

Sharing of Information

The Company may share personal information of Customers and Users under the following circumstances, strictly for legitimate and lawful purposes:

Third-Party Service Providers: The Company may disclose data to external service providers to support the operation of the Services used by the Customer, including but not limited to: hosting services, SMS services (such as Twilio), AI Callbot, data analytics, and other technical services. Such providers are required to implement appropriate security measures and are only authorized to use the data to perform services on behalf of the Company.

Legal and Government Authorities: The Company may provide personal information to law enforcement, investigative authorities, or governmental agencies when required by law or in response to lawful requests, to comply with applicable legal obligations.

Advertising and Marketing Partners: Personal information will only be shared with advertising or marketing partners if the Customer has provided explicit consent or pursuant to a valid legal agreement. The Company ensures that such sharing complies with applicable data privacy regulations.

Mobile Information Protection: Mobile information will not be shared with third parties for marketing purposes.

No Sale of Personal Data: The Company strictly prohibits selling Customers’ or Users’ personal information to any third party under any circumstances.

The purpose of sharing information is to ensure the efficient operation of the Services, comply with legal obligations, and protect the rights and interests of Customers, while maintaining the confidentiality and privacy of personal data.

Cookies and Tracking Mechanisms

The Company utilizes cookies and other tracking mechanisms to enhance user experience, store preferences, and support analytics and advertising purposes.

Cookies: 

Retain user login information and session data.

Remember users’ personal settings and preferences within the system.

Collect behavioral data to improve service performance and user experience.

Tracking Mechanisms: 

Employ pixels, SDKs, or third-party scripts to monitor user activity for advertising and behavioral analytics purposes.

Data collected through such mechanisms are processed in accordance with security standards and are used solely for lawful purposes.

User Opt-Out Rights: 

Users may refuse cookies via their browser or device settings.

Refusal of cookies may limit access to certain features or full functionality of the service, including automatic login, preference retention, and access to advanced features.

The Company is committed to transparency in its use of cookies and tracking mechanisms and respects users’ privacy rights in accordance with applicable laws.

Data Security and Storage

The Company is committed to protecting customer data through industry-standard security measures, ensuring that personal information and business data are safeguarded against unauthorized access, disclosure, loss, or misuse.

Customer data is stored on servers located in the United States and maintained in accordance with current cybersecurity standards. The Company implements measures including, but not limited to:

Data encryption during transmission and storage;

Strict access controls, permitting only authorized personnel to access data;

Regular backups to ensure data recovery if necessary;

Data will be retained for a reasonable period consistent with the requirements of the contract or applicable law. Upon expiration of the retention period, data will be securely deleted or destroyed.

The Company is responsible for ensuring that all data processing activities comply with applicable data protection laws, including CCPA, GDPR (if applicable), and other relevant regulations.

Customer Rights

Customers have the right to access, review, correct, or delete their personal information held by the Company.

Customers may opt out of receiving SMS messages at any time by replying STOP, in addition to opting out of marketing communications through other channels.

Customers may opt out of receiving marketing communications, promotional emails, SMS messages, or other advertising materials at any time.

Customers may request the Company to restrict the processing of their personal data or to transfer their data to another service provider in a secure and portable format.

For customers located within the European Economic Area (EEA), the Company respects and upholds rights under the General Data Protection Regulation (GDPR), including:

The right to access personal data;

The right to correct inaccurate or incomplete data;

The right to request deletion of personal data (“right to be forgotten”);

The right to withdraw consent at any time, without affecting the lawfulness of processing based on prior consent;

The right to request data portability or restriction of processing.

The Company will respond to all requests in a timely manner and in accordance with applicable data protection laws.

AI & Call Handling

Calls made through the Company’s AI Receptionist system may be recorded or monitored for quality assurance, training, and service improvement purposes.

Consent Collection

Consent to receive SMS communications may be obtained through:

POS check-in systems

Website forms

Online booking systems

AI phone interactions

Contact

Customers have the right to contact the Company to exercise their rights related to personal data, including the right to access, correct, delete data, opt-out of marketing communications, or file complaints regarding data processing.

All privacy-related requests or complaints should be submitted to the Company’s official email.

The Company is obligated to receive, process, and respond to customer requests in a timely manner, in compliance with applicable data protection laws and regulations.

• Email: info@senverse.us.
• Phone: (352)-426-2498
• Address: 5141 NW 43rd St #102 ,Gainesville, Florida 32606